Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be in its original packaging
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Include the receipt or proof of purchase
How to Start a Return
To initiate a return, please email us at info@hameraypublishing.com or call us at (866) 918-6173.
Once your return is approved, we will provide:
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A return shipping label
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Detailed instructions on how and where to send your package
Important: Returns sent without prior authorization will not be accepted.
Returns should be sent to:
Hameray Publishing Group
2826 La Mirada Drive, Unit C
Vista, CA 92081
For any questions about your return, don't hesitate to email us at info@hameraypublishing.com or call us at (866) 918-6173.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us right away so we can resolve the issue promptly.
Exchanges
To initiate an exchange, please email us at info@hameraypublishing.com or call us at (866) 918-6173.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
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If approved, your refund will be processed to your original payment method within 10 business days.
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Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@hameraypublishing.com or call us at (866) 918-6173.