Refund policy
30 days from delivery to request a return · free prepaid return label · no restocking fee · full refund to your original payment method within 10 business days of receiving your return · exchanges welcome.
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. Return shipping is free within the United States: once your return is approved, we email you a prepaid return label. We never charge a restocking fee.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same new, unused condition that you received it
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Be in its original packaging, with sets and 6-packs complete
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Include the receipt, order number, or other proof of purchase
Items that can't be returned: digital products and downloads once they have been accessed. If you have a question about a specific item, contact us before sending it back and we'll help.
How to Start a Return
To initiate a return, please email us at or call us at with your order number and the items you'd like to return.
Once your return is approved, we will provide:
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A prepaid return shipping label (for orders shipped within the United States)
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Detailed instructions on how and where to send your package
Important: Returns sent without prior authorization will not be accepted.
Returns should be sent to:
Hameray Publishing Group 2826 La Mirada Drive, Unit C Vista, CA 92081
For international orders, contact us and we'll arrange the return with you; return shipping costs for international orders vary by location.
For any questions about your return, don't hesitate to email us at or call us at .
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us right away so we can resolve the issue promptly. We'll send a replacement or issue a refund at no cost to you, and we may ask for a photo of the damage to help us fix the problem with our packaging or carrier.
Exchanges
We're happy to exchange an item for a different title, level, or format. To initiate an exchange, please email us at or call us at . We'll send your prepaid return label, and the replacement ships as soon as your return is received; any price difference is refunded or charged to your original payment method.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
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If approved, your refund will be processed to your original payment method within 10 business days of receiving your return.
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Orders paid by check or purchase order are refunded by check or applied as a credit to your account, whichever you prefer.
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The original shipping and handling charge is refunded when the return is due to our error or a damaged or defective item.
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Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at or call us at .
School and District Orders
Returns from schools and districts follow the same 30-day policy, whether the order was placed online, by purchase order, or through a quote. Contact your Hameray representative or and we'll coordinate the return and the credit with your business office.